Adding a customer portal to your online storefront gives customers more control over their shopping experience. A well-designed portal also saves time and money by allowing customers to update information and modify orders without the need for a customer service contact. However, you need to [...]
Opening up a retail shop can be a confusing process. The retail space is getting more and more difficult by the day; the obvious online competition makes retail stores the less popular choice in terms of convenience and accessibility. The good news is that there [...]
16 tips to help your business adjust to the new normal Since the coronavirus pandemic, businesses have faced severe disruptions that have affected production, supply chains, customer demand—in short, every aspect of day-to-day operations. So what does your company need to do to weather the [...]
The continuous growth of e-commerce businesses like eBay, Etsy, and Amazon is a clear indication that the consumers’ preference for online shopping is here to stay. Consumers love to explore their options and buy what they need without physically visiting a store. But the emergence [...]
Blockchain has seen success in large-scale supply chain businesses, but it may still be early for small and medium-sized businesses to jump on this trend. This technology has been coveted and praised by many supply chain companies for its ability to streamline operations in a [...]
Hiring and recruiting pose a variety of challenges. As of the end of 2019, the unemployment rate hovered at a low 3.5%, and over 60% of employers are willing to stretch their eligibility guidelines to hire the right candidates. As ideal candidates become harder to [...]
54% of customers think companies need to fundamentally transform how they engage with customers. Despite this, it seems an uphill battle for customer experience champions to start new initiatives for such a transformation. Think about it, how can you see the value of customer experience? [...]
Running a business requires a rock-solid supply chain to make sure your freight goes where it needs to. Any interruptions in a supply line can cause delays, which has an effect on profit and customer satisfaction. Here's how to keep your business warehouse safe and [...]
If you are new to the dropshipping world, then you might have waited too long. Luckily, it is never too late to join the fun. The e-commerce space is flourishing, and there is no greater time than now to start making a living by selling [...]
“I would define Amazon by our big ideas, which are customer centricity, putting the customer at the heart of everything we do.” — Jeff Bezos, Founder & CEO, Amazon. There is no better way to describe customer centricity. It is everything big and small that [...]