5 Ways How Small Businesses Can Increase Online Sales

The Internet has become a very significant force for the last decade. Now the majority of people cannot imagine their lives without Internet access. It is used for finding new information, communicating with friends, carrying out payment transactions, purchasing various items, or booking holidays. [...]

NPS: Using Net Promoter Score to Learn about Your Small Business

What is Net Promoter Score (NPS)? Net Promoter Score or NPS was developed by Fred Reichheld, a partner at Bain & Company in 2003 as a research project to create a survey question that correlated with customer behavior. Since then, NPS has been adopted by [...]